Refund & Cancellation Policy
Last Updated: March 27, 2025
1. General Policy
Saptasur Music Academy operates on a structured model requiring advance planning for faculty assignments, venue arrangements, material preparation, and resource allocation. Our refund and cancellation policies are designed to be fair while ensuring we can deliver consistent, high-quality educational experiences for all students.
By registering for any course, workshop, or event and completing payment, you acknowledge and agree to these policies. We recommend careful consideration before making any payments, as refunds are limited to specific circumstances outlined in this document.
2. Cancellation Process
To initiate a cancellation, please provide the following information:
Required Details: Full name and contact information, course/workshop name and registration ID, payment transaction details with reference number, reason for cancellation with supporting documentation if applicable, and preferred refund method.
Cancellation requests are processed only upon receipt of complete information and are subject to eligibility criteria outlined in this policy. Incomplete requests may experience processing delays.
Academy-Initiated Cancellations
In rare circumstances where the Academy needs to cancel or reschedule services due to faculty unavailability, venue issues, insufficient enrollment, or force majeure events, students will be notified immediately and offered options including full refunds, transfers to alternative batches, or credits for future courses.
3. Refund Eligibility
The following table outlines our standard refund eligibility based on timing before course commencement:
| Time Before Start | Refund Status | Refund Amount | Processing Fee |
|---|---|---|---|
| More than 30 days | Eligible | 90% of fees paid | 10% administrative fee |
| 15 to 30 days | Eligible | 75% of fees paid | 10% administrative fee |
| 7 to 14 days | Conditionally Eligible | 50% of fees paid | 10% administrative fee |
| Less than 7 days | Not Eligible | No refund | N/A |
| After course start | Not Eligible | No refund | N/A |
Special Considerations
Refunds may be considered outside standard timelines in exceptional cases with proper documentation. These include documented medical emergencies preventing course participation, verified job transfers or relocations outside our service area, and immediate family bereavement with appropriate documentation.
Non-Refundable Situations
Refunds are not applicable for change of personal preference, scheduling conflicts, partial attendance, missed classes, dissatisfaction with teaching styles or learning outcomes, minor technical issues, failure to meet course prerequisites, or voluntary withdrawal after course commencement.
4. Refund Processing
Our refund processing involves several steps to ensure accuracy and compliance:
Processing Steps: Submission of complete refund request with documentation, acknowledgment email within 24 hours, review by Academy within 3-5 business days, notification of approval/denial, initiation of approved refunds within 2 business days, and funds reflecting in your account within 7-10 business days.
Refund Method & Timeline
Refunds are processed exclusively through the original payment method. Credit/debit card refunds typically take 7-10 business days to reflect in statements. UPI and net banking refunds usually process within 3-5 business days. Cash payment refunds are processed via bank transfer to verified accounts within 7-10 business days.
Deductions & Charges
Approved refunds may be subject to certain deductions including a 10% administrative fee covering processing costs, payment gateway charges as per Razorpay's refund policy, material costs if course materials have been issued and cannot be returned, and non-refundable service taxes paid to government authorities.
5. Alternative Options
We offer several alternatives to cancellation that may better suit changing circumstances:
Batch Transfer
Students may request transfer to a different batch subject to seat availability. A transfer fee of ₹500 applies per transfer request. Requests must be submitted at least 7 days before the current batch start date, with a maximum of one transfer allowed per registration.
Course Rescheduling
For workshops and short-term programs, rescheduling may be available based on future session availability. Requests must be made at least 72 hours before scheduled start, with a rescheduling fee of ₹300. Rescheduled sessions are valid for 6 months from the original course date.
Credit Note Option
Instead of refund, students may opt for credit notes equal to the refund eligibility percentage. Credit notes are valid for 12 months from issue date, redeemable for any Academy service, and are non-transferable and non-convertible to cash.
6. Special Service Policies
Specific policies govern different types of services due to their distinct operational characteristics:
Workshops & Masterclasses
No refunds within 48 hours of workshop start time. 50% refund available for cancellations 3-7 days before workshop. Full refund provided if Academy cancels the workshop. Materials fees are non-refundable once materials have been dispatched.
Performance Events & Concerts
Ticket sales are final and non-refundable. No cancellations or refunds after ticket purchase. Ticket transfer to another person permitted with prior notice. Full refund only provided if event is canceled by the Academy.
Recording Studio Services
Booking deposit (50%) non-refundable for cancellations within 72 hours. Full refund available if canceled more than 7 days in advance. Rescheduling permitted with 48 hours notice. No refund for completed or partially completed recording sessions.
7. Dispute Resolution
We strive for fair resolution of all refund-related matters through clear escalation channels:
Initial Resolution
Most refund matters are resolved at the support level. If dissatisfied with a refund decision, students may request a detailed explanation, provide additional documentation, and allow 3 business days for reconsideration.
Formal Appeal Process
For unresolved matters, students may initiate a formal appeal by submitting a written request to appeals@saptasurmuzic.com including all previous correspondence and documentation. Appeals are reviewed by management committee within 7 business days with written decisions provided.
External Recourse
As per our Terms & Conditions, any unresolved disputes are subject to the jurisdiction of courts in Pune, Maharashtra. We encourage mediation and fair resolution before pursuing legal recourse.
8. Contact Information
For all refund-related communications, please contact our Refund & Cancellation Department:
Email: info@saptasur.in
Phone: +91 99238 34533 (Monday-Saturday, 10:00 AM to 6:00 PM IST)
WhatsApp: +91 99238 34533
For general inquiries, please contact info@saptasur.in or call +91 99238 34533. Our office is located at Saptasur Music Academy Pvt. Ltd., Pune, Maharashtra, India.